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Replacing a Lost, Stolen or Damaged Emirates ID

Byمفيدة محمدUpdated28 July 2025 - 12:38pm

You can apply for a replacement of a lost or damaged ID card, by the Federal Authority for Identity and Citizenship, Customs and Ports Security by following the link listed below:

Website:

https://icp.gov.ae

Steps to Replace a Lost, Stolen or Damaged Emirates ID

By following the simple steps, you can replace a lost, stolen or damaged emirates ID:

Report the incident.
Apply for ID card replacement by one of these channels:
- ICA’s Customer Happiness Centers.
- UAEICP application.
- ICP Website.
Pay the fees.
Get your new ID card.

Steps to Report a Lost, Stolen or Damaged Emirates ID

You can report a lost, stolen or damaged emirates ID, by following the simple steps:

Visit the nearest ICP Centre to you by following these simple steps:
- Find the nearest ICP center “from here“.
- Click on “Centre category” and select “Comprehensive Identity Centres For Customer Happiness“.

- Click on “Service Type” list and select “ID Card Services” icon.
- Choose the emirate.
- Click on Search icon.
- Click on the nearest ICP Centre.
- Get the address and working hours at the center.
- Click on “Get Directions” and get your track to the center.

Report the incident, then your stolen, damaged or lost card will be deactivated immediately.
Ask ICP to get ID number confirmation or a copy of the lost ID, in case your card is lost or stolen.
Bring the old card with you, if you have damaged cards.

Steps to Apply for Emirates ID card replacement by ICP Website

By following the simple steps, you can Apply for ID card replacement by ICP website:

Visit issue a replacement for lost or damaged ID card page “from Here“.
Click on “Start Service” icon.

Log in to ICP website by email by follow the following steps:
- Enter your Email address in its icon.
- Enter your password.
- Click “I am not a Robot” icon.
- Click “Login” icon.

Steps to Apply for ID card replacement by ICP Website

Click on “login with UAE PASS” then:
- Enter your Email address Or Emirate ID or phone number.
- Click on “Remember me” icon.
- Click on “Login” icon.

Search for the service to be applied for.
Fill in the application data where applicable.
Pay the service fee.

Steps to Apply for Emirates ID card replacement by UAEICP application

By following the simple steps, you can apply for ID card replacement by ICP application:

Download the UAEICP application via the following download links:

- UAEICP App From Google Play: “from Here“
- UAEICP App From App Store: “from Here“
Open the application from application list in your phone.
Click on “English” icon under “Choose your language” phrase.

Steps to Apply for ID card replacement by UAEICP application

Enter your Email address.
Enter your password.
Click on “Sign in” icon.
Click on “Sign in with UAE PASS” icon then:
- Enter your Email address Or Emirate ID or phone number.
- Click on “Remember me” icon.
- Click on “Login” icon.
Click on “Register” icon then:
- Enter your Email address.
- Click on “Submit” icon.
- Follow the instructions until registration is completed.

Find the service to be applied for.
Fill in the application data where applicable.
Pay the service fee.

Steps to Collect your Emirates ID card replacement

After applying for ID card replacement and pay the fees, you can collect your new ID card By following the simple steps:

Receive a text message from ICP stating the creation or developments of the application. The expected delivery date will be in 48 hours after submitting the replacement application or in 24 hours if you applied for the express service.
Receive a text message or email notification from ICP on the availability of the card.
Contact Emirates Post to receive the card or visit ICA’s customer happiness centers to get in your new ID card.

Conditions for Replacing a Lost, Stolen or Damaged Emirates ID

You can find the conditions for replacing a lost, stolen or damaged emirates ID in below:

For residents and citizens of GCC countries, the passport must be valid for a period of no less than 6 months
In case the person concerned does not attend, and the application is submitted by another one, he must provide the original of the agency certificate for the person who represents.

Required documents to Replace a Lost, Stolen or Damaged Emirates ID

To replace a lost, stolen or damaged Emirates ID, You have to provide the following documents:

Required documents For UAE nationals	The original valid passport. The family book. Personal photo (4.5×3.5 cm) with white background For a child under 15: the parent must bring in: An original birth certificate of the child. Colored passport photo against a white background.
Required documents For GCC	The original valid passport and a copy of the passport. A document proving their residency in the UAE. The document used in issuing or renewing the ID card. Personal photo (4.5×3.5 cm) with white background. Valid Gulf ID card for those over 21 years old Valid Gulf ID card for one of the parents for those under 21 years old.
Required documents for residents	An original valid passport and a copy of the passport. Personal photo (4.5×3.5 cm) with white background A valid residency permit. For a child under 15 years old: The original birth certificate and the passport of one of the parents or the Emirates ID card.

Replace a Lost, Stolen or Damaged Emirates ID Fees

If you have lost your Emirates ID card, or suspect it has been stolen, or it has been damaged, you must pay following fees:

Type of fees	Fees
ID card issuance fees	300 AED.
E-services fees	100 AED.
Applying for the issuance of a replacement through typing centers	70 AED.
Applying for the issuance of a replacement through the eForm on the ICA website	40 AED.
Urgent services fees at Customer Happiness Centers	150 AED.

Questions & Answers

How can I replace my lost Emirates ID online?

You can replace your lost Emirates ID online by applying a issuance of a replacement via UAEICP application or ICP Website.

How can I get my Emirates ID electronic copy?

The electronic copy of the Emirates ID card can be obtained through the UAEICP application, by click on "Public Services" then choose "Get Emirates ID QR Code".

How long does it take to get a new Emirates ID?

It takes about 24 hours after applying application for Urgent services at Customer Happiness Centers, and 48 hours for applying through UAEICP application or ICP Website.

Is Emirates ID card printed?

Yes, and you can receive it within a few days once your card has been printed.

How to report lost Emirates ID online?

You cannot report lost Emirates ID online, you must visit the nearest Customer Happiness Center and report the incident.

Can my Emirates ID request be tracked?

Yes you can tracked Emirates ID application by "ID Card Status" service on ICP Website.

Can someone else pick up my Emirates ID?

Yes, if he provides the original of the agency certificate

How long is the validity period of the issued ID replacement for the lost one valid?

The issued ID card shall have the same validity period as the damaged or lost card.

What to do if you lose your Emirates ID?

If you lose your ID, you have to report the lost card to have it disabled, then submit a request to obtain a card replacement the lost one

How much does it cost to replace a lost Emirates ID?

If you lose your Emirates ID, you need to pay AED 300 for replacement of a lost ID, in addition you will pay AED 100 for e-service or AED 40 in case of applying through typing centres.

What happens If I don’t report my lost Emirates ID?

If you do not report your lost card, someone else may use it to access your bank account, or may misuse it.

Can I get a refund if I find my lost Emirates ID after applying for a replacement?

No, after report your lost card it will be deactivated immediately.

How much is the fine for losing Emirates ID?

The fine for losing Emirates ID is AED 300.

I lost my ID card while I was abroad. What do I do?

You should inform the UAE embassy in that country immediately, then Apply for ID card replacement after return to UAE.

How will Emirates ID be delivered?

You can collect your new Emirates ID from Customer Happiness Center or by calling Emirates Post for delivery.